We offer conditional 30-day money back guarantee for Honeybee Gardens products purchased directly from our web site. To return your products please include the packing slip with your return and ship to Honeybee Gardens, Attn: RETURNS, 200 Penn Ave., West Reading, PA 19611. We suggest you ship via a traceable service to ensure delivery. Credit will be issued to the original form of payment for the amount of the item plus sales tax. Shipping and handling charges are not included in refunds and customers are responsible for return shipping charges. The credit will appear on your bank statement within 1-2 billing cycles. If payment was made with a gift card, a merchandise credit will be issued for the credit amount. Unused Honeybee Gardens Gift Cards are not returnable or refundable, except as required by law.
In some instances, we do charge an administrative fee. Why an administrative fee? They become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned, they cannot be resold. Honeybee Gardens pays credit card and check processing fees associated with each order. The administrative fee covers the cost of these charges. If not paid by those who returned them, the additional costs have to be “shared” by others, which we believe is not fair. We choose to keep our prices down by charging an administrative fee to non-defective, non-fault returns. We try to keep the administrative fee as low as possible and in line with the cost associated with the return. Therefore, we have devised the following rules to determine the administrative fee.
The following items are not refundable even if returned within the time limits:
- Shipping charge
- Any items that are defaced or physically damaged by end-users. We reserve the right to check the conditions of the returned items before issuing a refund.
- Clearance and/or sample items
- Items purchased from a third party
Items with 0% Administrative Fee
No administrative fee for items that are returned due to our shipping error or shipping damage. We reserve the right to confirm the error. A Discrepancy Report or Shipping Damage Report must be filed within 30 days.
An administrative fee is applicable whenever the return is due to “Wrong item/color ordered,” “Customer does not like the product,” or “Allergy to product” (we list all product ingredients). We charge a 15% administrative fee for applicable products returned within 30 days.
Our order process is automated to distribute products quickly and accurately. We apologize but once the order has been “Checked Out” it can NOT be cancelled.
People can be allergic to anything. We recommend that you patch test your skin the first time you use any of our products. If any adverse reaction occurs, discontinue use immediately. Our body care products are for external use only. No medical claims are implied in this catalog, and the information herein is not intended be used for self diagnosis or self treatment of any condition.
It’s always a good idea to test your skin to check for a reaction from any new products that you are going to use on your skin. Apply a small amount of the new product to clean skin on the inside of your elbow. Cover with a bandage and leave for 24 hours. If a rash or redness appears, do not use this product. If any of our products get into your eyes, flush with water immediately. If any irritation occurs, consult a physician immediately. Do not take any products internally.