Shipping Policy

How to order

There are currently five ways by which you may order from us:

1. Use our secure shopping cart
2. Use the manual order form on our secure server
3. Print the order form, complete it, and mail it with your payment to us at Honeybee Gardens Inc., 200 Penn Avenue, West Reading, PA 19611
4. Print and complete the order form, including your credit card information and signature, and fax it to us at (610) 396-9226
5. Call us at (610) 396-9225 and place your order over the phone (credit card orders only).

All on-line ordering, whether it’s our shopping cart or our manual order form, is secured using SSL technology with 128-bit encryption to protect the personal information you supply.

Sales Tax for Pennsylvania Residents

We are obligated to collect applicable sales taxes on purchases shipped to destinations within the Commonwealth of Pennsylvania.

Shipping Charges

Products are normally shipped via the United States Postal Service or United Parcel Service. Shipping charges are calculated on the basis of the total amount of the purchase; for the continental United States, please refer to the table below.

We are able to provide shipping at the low rates shown below based on the ability of Honeybee Gardens, Inc. to select the optimal shipping method for the package. We will be happy to ship your order via any method you desire, but you will be charged for any additional costs incurred.

We only offer free shipping on orders over $35 that are being shipped within the continental US.

All international orders will be charged actual shipping charges; these charges are based on shipping weight, rather than order amount.

All international customers are responsible for any taxes or duties that may be imposed by their country.

Please provide accurate address information. We are not responsible for lost packages due to incorrect information provided at time of transaction.

If we have confirmed that you have provided us with a correct shipping address and tracking information lists your package as “delivered”, your order is considered completed.  If you do not physically have your package, we encourage you to contact your local postal facility and provide them with your tracking information so they can help locate your package.  Your order could still be at your local post office awaiting pickup. You may also want to check with a neighbor to see if they brought your package inside for you in your absence.  You may also contact the U.S. Postal Service since it was tracked to your address via GPS devices upon delivery.  You can also call 1-800-ASK-USPS.  The USPS can start a postal investigation as postal theft is considered a Federal Crime and they will investigate your claim.  We cannot be responsible for packages delivered to an apartment complex or building with multiple tenants.

Now we offer the option of insuring your package with Route.  Route Package Protection covers lost, stolen, and damaged items.  Click here to learn Route’s Package Protection Policies.  We strongly encourage you to use this service, as we cannot be responsible for lost, stolen or damaged items if you choose to not use it.

COVID UPDATE:

Due to local government restrictions, we are not currently able to ship to the following countries:

Angola, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Cameroon, Cayman Islands, Chad, Cook Islands, Costa Rica, Ecuador, French Polynesia, Gambia, Guatemala, Honduras, Kuwait, Laos, Lebanon, Madagascar, Malawi, Maldives, Mongolia, Mozambique, New Caledonia, Panama, Papua New Guinea, Paraguay, Samoa, Senegal, Seychelles, Solomon Islands, South Africa, Sri Lanka, Tajikistan, Tanzania, Timor-Leste, Tonga, Uganda, Uruguay, Vanuatu, and Venezuela.

We will resume shipping to those countries as the restrictions ease.